Warranty & Product Issues

Get help with a part that arrives damaged, appears faulty or does not match the listing.

Tell us what happened

Send the order number, part number, model and a description of the issue. Include photos of the part, connectors and packaging where relevant.

Report a product issue

Product-specific warranty terms

Any additional warranty coverage is stated in the applicable product listing or written order terms. Contact the team to confirm coverage for your item. We do not apply an unstated universal warranty period.

Our return and fit promises

US orders can request eligible free returns within 30 days of delivery. If iFixai confirmed the fit before purchase, include that confirmation so we can check the issue against the agreed part.

Read the returns policy